1. ORDERING
1.1 Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account. However, creating an account can make future orders faster and allow you to view your order history.
1.2 How do I create an account?
Click Login/Register on the website and select Create an Account. Enter the required information and complete the registration process.
1.3 How do I place an order?
Select the products you want to purchase, add them to your cart, and proceed to Checkout. Enter your correct contact and delivery details, select your preferred payment method, and confirm your order.
1.4 What should I do if I cannot add a product to my cart?
Products can only be added to the cart while they are available in stock. If a product is out of stock, you may not be able to add it to your cart. You can contact us for information about availability.
1.5 What payment methods do you accept?
For orders within Pakistan, we may accept the following payment methods depending on availability at checkout:
Cash on Delivery (COD)
Bank transfer
Online payment through available payment gateways
Other payment methods displayed on the website
For online payments, please make sure the payment is successfully completed before considering the order confirmed.
1.6 Can I cancel or modify my order?
You may request cancellation or modification as soon as possible after placing your order. Once an order has been processed, packed, or dispatched, cancellation or modification may no longer be possible.
Please contact our customer support team immediately with your order number.
1.7 How can I use a discount or promotional code?
Enter your valid discount code in the Coupon Code field on the cart or checkout page and apply it before completing your order.
Discount codes cannot normally be applied after an order has been confirmed.
1.8 How will I know that my order has been confirmed?
After placing your order, you will receive an order confirmation through the contact details provided during checkout, where applicable.
For COD orders, the order may also be verified by our team before dispatch.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
Orders are normally processed within 1–2 working days, excluding Sundays and public holidays.
Processing may take longer during promotional campaigns, sales, public holidays, or periods of unusually high order volume.
2.2 How long will delivery take within Pakistan?
Delivery usually takes approximately 3–7 working days after dispatch, depending on the destination and courier service.
Delivery to remote areas may take additional time.
2.3 How can I track my order?
Once your order has been dispatched, we may provide a tracking number through your registered contact details.
You can use the tracking number on the relevant courier company’s tracking system to check your parcel status.
2.4 What are the delivery charges?
Delivery charges may vary depending on the delivery location, order value, parcel weight, and current shipping arrangements.
Any applicable delivery charges will be displayed during checkout or communicated before order confirmation.
2.5 Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address.
Once the parcel has been dispatched, we may not be able to change or redirect the delivery address. Customers are responsible for providing a complete and accurate delivery address and contact number.
2.6 What should I do if an item is missing from my order?
If any product is missing from your parcel, please contact us as soon as possible after receiving the order.
Provide your order number and, where possible, photographs of the received parcel and its contents so our team can investigate the issue.
2.7 What should I do if I receive a damaged or defective product?
If you receive a damaged, defective, leaked, broken, or otherwise incorrect product, contact us as soon as possible after delivery.
Please provide:
Order number
Clear photographs/videos of the parcel
Clear photographs of the product
Description of the issue
Our team will review the case and advise you regarding the applicable resolution.
2.8 What should I do if I receive the wrong product?
If you receive a product different from what you ordered, contact us immediately with your order number and clear photographs of the product and packaging.
Do not use the product until the issue has been reviewed by our team.
2.9 Can I exchange a product if I ordered the wrong product?
Exchange or return requests are subject to Tarrot Health Care’s Returns & Exchanges Policy.
Products that have been opened, used, damaged, altered, or are missing their original packaging may not be eligible for return or exchange.
2.10 What should I do if my parcel has not arrived?
If your parcel has not arrived within the expected delivery period, please contact us with your order number.
We will check the delivery status with the relevant courier service and assist you accordingly.
2.11 What happens if the courier cannot deliver my parcel?
Please ensure that your phone number and delivery address are correct and that someone is available to receive the parcel.
If a parcel is returned to us because of an incorrect address, unreachable phone number, refusal to receive the parcel, or repeated failed delivery attempts, additional delivery charges may apply for reshipping the order.
2.12 Can someone else receive my order on my behalf?
Yes, another person at the provided delivery address may receive the parcel on your behalf, subject to the courier’s delivery procedures.
For COD orders, payment must be made before or at the time of receiving the parcel as required by the courier.
3. RETURNS & EXCHANGES
3.1 Do you accept returns?
Returns are accepted only in cases that qualify under our Returns & Exchanges Policy.
Customers should contact Tarrot Health Care before sending any product back.
3.2 Can I return a product if I simply change my mind?
Change-of-mind returns are subject to our Returns & Exchanges Policy and applicable conditions. Products must generally remain unused, unopened, and in their original condition and packaging.
3.3 Can I return a product after opening it?
Products that have been opened or used may not be eligible for return or exchange, particularly where product hygiene or safety may be affected.
Please contact us if you have received a damaged, defective, or incorrect product.
3.4 Who pays the return delivery charges?
Return delivery charges depend on the reason for the return and whether the return is approved under our policy.
Where an issue is caused by an incorrect, damaged, or defective product supplied by us, Tarrot Health Care may arrange or cover the applicable return delivery costs after verification.
3.5 How long does a refund take?
If a refund is approved, the processing time may depend on the payment method and applicable banking/payment service procedures.
For COD orders, refund arrangements may require additional verification before processing.
4. ONLINE PAYMENTS
4.1 Is online payment secure?
We use available payment processing services to facilitate online transactions. Customers should only enter payment information through the official checkout/payment process.
Tarrot Health Care will not normally ask customers to share their complete card number, PIN, password, or OTP through phone calls, WhatsApp, SMS, or social media.
4.2 What should I do if my payment was deducted but my order was not confirmed?
Please contact us with your order details and, if available, the payment transaction/reference number.
Our team will verify the payment status before confirming or processing the order.
5. PRODUCT & CUSTOMER SUPPORT
5.1 Where can I ask questions about a product?
You can contact Tarrot Health Care through the contact details provided on our website. Our team can assist with product information, availability, ordering, and general queries.
5.2 Can I get medical advice from Tarrot Health Care?
Product information provided on our website is for general informational purposes. It should not replace advice from a qualified doctor, dermatologist, pharmacist, or other healthcare professional.
If you have a medical condition, allergies, are pregnant or breastfeeding, or are using medication, consult an appropriate healthcare professional before using a healthcare or skincare product.
5.3 What if I have an allergic reaction or irritation after using a product?
Stop using the product if you experience significant irritation, discomfort, or an unexpected reaction and seek appropriate medical advice if necessary.
For product-related concerns, contact our customer support team and provide your order details and product information.
6. CONTACT US
For order-related questions, delivery issues, returns, exchanges, or other customer support matters, please contact:
Tarrot Health Care
Phone: +92 329 348 8899
Email: tarrothealthcare3@gmail.com
Address: 595, Sundar Industrial Estate, Lahore, Punjab, Pakistan
Please keep your order number available when contacting us so that we can assist you more quickly.